Home Agenda 2012 Conference Agenda

2012 Agenda

Tuesday, March 27th, 2012

  • 06:00 PM - 08:00 PM

    Welcome Reception and Early Registration sponsored by PwC 

    After you check-in to the hotel, wind down from a day of traveling by joining us for drinks during an informal networking reception. While enjoying a cocktail and heavy hors d' oeuvres, you'll be able to pick up your name badge early and connect with other conference attendees. Welcome Remarks at 7:00 PM.

Wednesday, March 28th, 2012

  • 07:00 AM

    Registration Opens

  • 07:30 AM - 08:30 AM

    Breakfast sponsored by ACUITY & Baird

  • 08:30 AM - 09:30 AM

    Welcome & Opening Keynote

    The High-Trust Organization: Walking the Talk at Whole Foods Market

    John Mackey, Co-Founder and Co-CEO, Whole Foods Market

    The single most important requirement for the creation of higher levels of trust for any organization is to discover or rediscover the higher purpose of the organization. Why does the organization exist? What is it trying to accomplish? What core values will inspire the organization and create greater trust from all of its stakeholders?

    In this session, John Mackey, Co-Founder and Co-CEO of Whole Foods Market, will explore how placing “higher purpose” at the core of Whole Foods Market’s business model inspires trust from all major stakeholders: customers, team members, investors, suppliers, and the larger communities where they do business. Learn how leadership walking the talk, small team structures, a culture of empowerment, fairness, and a sense of caring creates a single purpose and contributes to both a great workplace and a great business.

  • 09:45 AM - 10:30 AM

    Industry-Specific Networking Sessions

  • 10:45 AM - 11:45 AM

    Breakout Sessions

    Creating micro-environments for innovators at w.L. Gore & ASSOCIATES

    The trusting and supportive cultures of great workplaces are fertile environments for innovation, and W. L. Gore & Associates—a long-time Best Company and lauded innovator—knows this well. Beyond workplace culture, individual behaviors can fine tune an employee’s experience of the work environment to create optimal conditions for innovation.

    At Gore every associate is provided with a “sponsor,” a 50-year old practice that has helped to create highly-individualized work environments that meet the unique needs of each associate. In this session, Debra France will introduce attendees to the findings of an internal study that identified the conditions innovators need to thrive. The study also revealed how sponsors manage a series of polarities that support an optimal level of creative tension and result in an environment that is individually tuned for each innovator. Participants will be led through a guided reflection of the findings and consider opportunities and barriers for creating “micro-environments for innovators” in their own organizations.

    W.L. Gore & Associates

    Building a culture of generosity at bridgeway capital management

    A Generous Business is an organization committed to challenging its owners, staff and families to lead transformative change through the joy of giving. A Generous Business creates and shares a culture of stewardship where staff members are actively engaged in giving as part of the businesses’ purpose.

    Since its founding in 1993, Bridgeway Capital Management, has been committed to making an impact on its Partners and community through their commitment to donate 50% of company profits to charities and non-profit organizations. In this session, Mike Mulcahy, President and COO, will explore the business rationale for building a generous business, examine how being generous impacts the workplace culture and business operations, and offer tips on how to get started.

    Bridgeway Capital Managemt

    Unlocking the numbers: using predictive analytics to drive increased employee engagement and trust

    We all know that a more engaged workforce is a more productive workforce, and if employee engagement is linked to organizational success, being able to assess what drives engagement is vital.  

    In this session, hear how Devon Energy’s Human Resources department uses sophisticated analytics as the backbone for all human capital decisions. Participants will learn how to employ data-driven intelligence in their human capital decisions and actions, and tips for how a basic statistical analysis can be employed to identify the factors that most influence engagement and trust.

    Devon Energy 
  • 12:00 PM - 01:00 PM

    Breakout Sessions

    Career Progression Roadmap: redefining career movement beyond traditional models

    An evolving business model forced a shift in how employees at Best Small & Medium Workplace, Noblis, understood their job roles, expectations, and overall career progression. For a hierarchy-entrenched organization where “time in level” and “technical excellence” were the primary promotion criteria, this new paradigm demanded an evolution in how Noblis assesses performance, identifies role and competency gaps, and integrates employee engagement and career planning.

    In this session, learn how Noblis, through a collaboration of HR and OD and a Stakeholder Engagement Committee, created and unrolled a new Career Progression Roadmap. Participants will learn the key components of this new model, from the progression readiness milestones to the “career band levels.” Understand how this model addresses key needs by providing employees with quick progression at the lower levels, multiple roles at every level, continued career development opportunities, and how the company benefits through a flexible and agile workforce that can successfully evolve with ever-changing demands.  

    Noblis
    DOING WELLNESS WELL: DESIGNING A HEALTHY LIVING PROGRAM AT AMERICAN EXPRESS

    Great workplaces recognize that a healthy employee is a happier and more productive employee, and companies that do wellness well know that successful wellness programs can’t be one size fits all. In 2009 American Express launched a global corporate wellness program to support the health and well-being of employees and their families, seeking to achieve greater physical, psychological, social and financial well-being.  

    In this session, American Express will introduce the Healthy Living program and explore how this award-winning program is helping to create a culture of wellness through a unique approach to communication, constant feedback and new and innovative programs. American Express will also share how they measure success and what the future may hold for corporate wellness initiatives.

    American Express

    From HR to CR: the Corporate responsibility and talent connection

    Becoming a great workplace doesn’t just mean offering the best benefits and highest pay. It means providing employees with opportunities for growth and leadership, aligning with employees' personal values, and encouraging them to make a difference in their jobs and within the communities where they live and work.

    This session will explore how companies might better use Corporate Responsibility to successfully recruit and engage employees. Participants will understand how Corporate Responsibility can aid with recruitment and retention and provide opportunities for training and leadership development. This session will also consider how to measure the impact of these initiatives on employee engagement and building a great workplace.
     
    PwC
  • 01:00 PM - 02:00 PM

    Lunch

  • 02:15 PM - 03:15 PM

    Keynote: The Mayo Effect — The Power of One

    Dr.  John Noseworthy, President & CEO,  Mayo Clinic

    How do you motivate 56,000 employees in five states to adopt a single mission? By showing them the powerful effect one person can have in achieving a company’s mission and driving success.

    At Mayo Clinic, the primary value is to put the needs of patients first, no matter the ever-present challenges of the economy, regulatory agencies and the ambiguities of health care reform. 

    In this session, John H. Noseworthy MD, President & CEO of Mayo Clinic, will speak about The Mayo Effect and Mayo Clinic’s strategic vision. Learn how Mayo Clinic inspired its current generation of employees to recognize their role in putting the patient first. Through a series of powerful stories, Dr. Noseworthy will explore how Mayo Clinic’s values thrive in the challenging environment of 21st century health care providers, how Mayo Clinic employees provide patients with hope and solutions, how they earn patient trust, how they bring the latest research to the patient’s bedside, and how the power of one has enhanced the power of the whole. 

     

  • 03:30 PM - 04:30 PM

    Breakout Sessions

    ENHANCING YOUR GREAT WORKPLACE DURING CHALLENGING TIMES: TWO CASE STUDIES FROM ERNST & YOUNG
    Even the best workplaces have had to adjust in order to stay focused on their culture while weathering volatility of the marketplace. In this session, we’ll hear from two leaders at Ernst & Young who guided their teams through two unique challenges: growing a new business sector and on-boarding the team in the midst of a recession, and enhancing a great workplace culture in a division that was one of the first hit by the recession, but also one of the first to recover. 
      
    Kevin Kelly, Ernst & Young's Americas Director of People, will be joined by Carl Smith, Ernst & Young's Americas Advisory People Leader and Karen Miller, Lead Development Consultant for Ernst & Young's Financial Services Office, to share stories, challenges, and tactics that enabled them to navigate uncertainty, grow their business in people and revenue, and strengthen the culture. Topics discussed will include the power of focus, managing engagement and connection, thinking sustainably even in difficult times, and the importance of culturally acclimating new associates. 
    Ernst & Young

    Diversity as a strategic imperative: Creating diverse and inclusive environments at teach for america

    At Teach For America, attracting, recruiting, engaging, and retaining staff members who identify as people of color as well as those who identify as coming from a low-income background is a top priority. Diversity is fundamental to this non-profit's mission, with 90% percent of the low-income students they teach identifying as African American and Latino. Creating a diverse workplace, enables the organization to model the fairness and equality of opportunity that Teach For America envisions for our nation. 

    In this session, Aimée Eubanks Davis will explore why Teach For America prioritizes diversity and how diversity contributes to better business outcomes; steps any company can take to create a high-level of diversity; and the multi-pronged approach Teach For America employs to disproportionately recruit diverse candidates. Learn how Teach For America creates a culture of inclusiveness, engaging and retaining a diverse workforce, while bridging lines of difference.

    Aimée Eubanks Davis, Executive Vice President for People, Community and Diversity
    Teach for America

    Key Ingredients for social media success at sas: Training, Empowerment, Trust

    World-class software company, SAS, has incorporated social media into its communications plans—both internally and externally. Now, it is a model for any company seeking to create a cohesive and unified brand presence in the social space. However, building a corporate social presence is only a tiny piece of the puzzle when it comes to embracing social media as a mechanism for encouraging communication and an exchange of ideas both among employees and external audiences.

    Examining their own workplace as a case study, the SAS team will share how they got started and what makes social media work for the company. You will learn about the workplace conditions that made social media adoption possible for SAS, the process by which they assessed needs and developed a social media plan, policy and training, and why a high-trust work environment is absolutely essential to achieving social media success.  

    SAS
  • 04:45 PM - 05:30 PM

    Keynote: Exploring a Culture of Creativity and Innovation with Jeffrey Katzenberg

    Jeffrey Katzenberg, CEO, DreamWorks Animation

    Jeffrey Katzenberg, Chief Executive Officer and Co-Founder of DreamWorks Animation SKG, highlights the studio’s culture of creativity and provides insight into the factors that distinguish DreamWorks Animation as the only entertainment company to be named a Best Company to Work For.  Learn about the DreamWorks Animation process, from hiring and retaining the best employees, to the development of award-winning animated feature films.  Katzenberg details an employee environment unparalleled in the industry thanks to philosophies, programs and benefits that emphasize the value of every individual in the Company.  What’s next for DreamWorks Animation?  Enjoy an inside sneak-peek at some of the upcoming projects from the world’s largest animation studio. 

     

  • 5:30 PM - 7:00 PM

    Reception sponsored by Ernst & Young

Thursday, March 29th, 2012

  • 07:30 AM

    Registration Opens

  • 08:00 AM - 09:00 AM

    Breakfast sponsored by CarMax and MARS

  • 09:00 AM - 09:30 AM

    Session by Great Place to Work®

  • 09:30 AM - 10:15 AM

    Keynote: The Guest Experience Can Never Exceed the Employee Experience—How Darden’s Strong Corporate Culture Drives Business Success

    Clarence Otis, CEO, Darden Restaurants

    Darden is considered by many to be the most successful full-service restaurant company in the industry. As the owner and operator of some of the world’s most popular brands—Red Lobster, Olive Garden and LongHorn Steakhouse—they truly believe the guest experience can never exceed the employee experience. Why? Because ultimately, the company’s brands are delivered by front line employees in more than 1,900 locations across North America.

    Clarence Otis, Darden’s Chairman and CEO, will share his insights on the company’s employee engagement strategies that play an integral role in inspiring the kind of discretionary effort from employees that is often the difference between a good guest experience and an exceptional one. 

  • 10:30 AM - 11:30 AM

    Breakout Sessions

    How addressing problems in specific populations nets a "win" for all employees: women at brocade communications

    When Brocade Communications, a Silicon Valley IT company, took a look at their Trust Index© Survey scores, they noticed that women consistently rated the organization lower than their male counterparts. Not content to let a segment of the employee population lag behind in their experience of the workplace, Brocade launched an initiative to increase engagement and retention among women employees.

    Get an honest, inside look at how Brocade turned these survey results into an action plan and created the “Women in Networking (WIN)” Initiative that has inspired similar groups throughout Silicon Valley. Participants will hear how Brocade secured executive sponsorship for this project, employed data and employee feedback in the creation of these programs, established success metrics, and the “workstream” approach they employed to put it in action. See how addressing challenges in a specific population segment have positively impacted relationships and experiences throughout the entire organization.

    Brocade Communications

    trustworthy Leaders: Becoming one and inspiring others

    The path to becoming a Trustworthy Leader is expansive and includes learning from experiences, testing one self, being challenged, and ultimately developing into a person whom others experience as a Trustworthy Leader. It is then the role of this leader, by their example, to seize the opportunity to inspire others to cultivate similar leadership abilities of their own.  

    In this session hear from Amy Lyman, Co-Founder of Great Place to Work® and author of the newly released book, The Trustworthy Leader. Be inspired to strengthen your own abilities as a Trustworthy Leader by hearing how the CEOs and leaders interviewed for the book recognized and cultivated these abilities within themselves.  

    Amy Lyman, Co-Founder of Great Place to Work® and Author of The Trustworthy Leader

    Building pride through storytelling in the workplace

    Every great company has great stories and many of the Best Companies know how to use those stories to cultivate pride in the workplace.  Join Kahler Slater, an experience design firm and eight-time Best Small & Medium Workplace, for a deep dive into the role of storytelling in the workplace setting.

    In this session, Kahler Slater will share a proven process for unearthing your company’s unique stories along with best practices for integrating those stories into your physical space. Learn high impact ways to connect your people with your values, community connections, history, people, and celebrations—all which help to build pride in the company.  

    Kahler Slater
  • 11:45 AM - 12:45 PM

    Breakout Sessions

    Refreshing your company values: How Novozymes re-engaged employees around the company Vision

    At great workplaces, leaders know to provide employees with a strong vision to believe in, engage in, and feel personally invested in. In this session, Adam Monroe, President of Novozymes North America, will share their recent efforts to revise and refresh their company values in order to reconnect employees with what leaders believe Novozymes is really achieving—changing the world through its customers.

    Learn how Novozymes identified its 4 core company values: Dare to lead, Connect to create, Unlock passion and Trust and earn trust, and how those values played out as they defined their next 5-year strategy. Hear how the company encourages and rewards each Novozymes employee (Zymer) to “live the values” and how that translates into a better business, cleaner environment and better lives.

    Novozymes North America

    Building and Maintaining a Strong Employee-Centric Culture: Leadership Development at CHG & Baptist Health

    In order to preserve an organization’s cultural values, current and future leaders must be thoroughly immersed and on board with those values and how they impact the business. In this session, two health services providers will walk you through the philosophy and process they have in place for developing leaders in a manner that supports and enhances their great workplace cultures.

    In this session, Baptist Health South Florida will introduce you to their organizational climate scorecard, a series of metrics that revealed the need for a renewed focus on leadership development, and how they crafted leadership development solutions that aligned with Baptist’s key cultural anchors.

    CHG Healthcare Services will explore their CHG Way of Leadership program—the planning, assessments, and training that comprise the program—and the methods by which existing and emerging leaders are developed into their role of creating an employee-centric culture at CHG.

    Kevin Ricklefs, Senior Vice President, CHG Healthcare Services

    Lillian LeBlanc, Assistant Vice President, HR  Strategy and Culture, Baptist Health South Florida

     

    Building Great Workplaces through a Mission-Based Culture

    REI’s unique culture is founded on the company’s mission: “To inspire, educate and outfit for a lifetime of outdoor adventure and stewardship.” While candidates may seek-out jobs at REI because they are attracted to the company’s products and cooperative business model, employees stay because they personally identify with REI’s mission and enjoy opportunities to make a difference in their store and in their communities.
    In this session, participants will learn how mission and values drive engagement and retention. Understand how REI sustains a great workplace culture and builds the talents of employees and how that drives REI's business success.
  • 12:45 PM - 02:15 PM

    Networking Lunch

  • 02:30 PM - 03:30 PM

    Breakout Sessions

    DRIVING CULTURE CHANGE FROM THE BOTTOM UP AND TOP DOWN

    Over the past ten years, Scripps Health has utilized change agents in the form of leadership and employee groups to lead and communicate culture change. In the advent of healthcare reform and a persistent ‘do more with less’ mentality, enlisting the support and engagement of employees is essential to organizational success. Learn how this combined bottom up and top down approach to driving culture change has paid off for Scripps Health, as measured by double-digit increases in employee engagement scores, higher retention rates, reduced time-to-fill, and increased operating performance and strategic growth.

    Victor Buzachero, Corporate Senior Vice President for Innovation, Human Resources and Performance Management
    Cara Williams, MBA, PHR, Administrative Director of Human Resources
    Scripps Health

    The Business Case for a Successful Onboarding Program

    At investment firm, Baird, onboarding is a business imperative, allowing Baird to quickly acclimate new hires so they are successfully contributing from the start. In the past three years, Baird’s total employment has increased 15%, including hiring more than 175 experienced professionals at the senior vice president level or above.

    At Baird, onboarding is a deliberate, strategic business process that successfully transitions new associates by: preparing them to succeed; providing opportunities to engage, socialize and understand Baird’s culture; and becoming fully engaged and productive beginning on day one. In this session, Baird will introduce you to their enhanced onboarding process and how it has helped reduce costs, and improve performance, engagement, and productivity for new hires. 

    Lori Lorenz, Managing Director, Human Capital Operations, BAIRD

    Building a Culture of Well-being: Supporting employee resilience and creating capacity

    Employee well-being is about making organizations more successful, and much, much more. At Bright Horizons Family Solutions, focusing on the well-being of employees has reduced health care spend, absenteeism, and turnover, and improved productivity, engagement, and recruiting. What's more, addressing employee well-being can make families, communities, and the world a better place.   

    In this session, Bright Horizons will introduce their unique well-being paradigm and invite participants to consider key questions, including: 

    How do great workplaces support an employee as a whole person?
    What four things do people rank more important than their role as an employee?
    What drives people to contribute to their fullest in our society that blends social and work networks?
    Does your company culture support creativity, adaptability, and resiliency?
    How does a blended approach to HR practices contribute to employee well-being and business success?

    Katherine Palmer, Vice President Employee Practices and Diversity, Bright Horizons Family Solutions

    Kim Callaway, Vice President, Horizons Workforce Consulting™

  • 03:45 PM - 04:30 PM

    Closing Keynote: Invest in Associates to Build a Better Business

    Tom Folliard, President & CEO, CarMax

    Associate training, development and reward programs are often casualties during a business downturn. CarMax, the nation’s largest retailer of used cars, took a different approach. CarMax’s President and CEO Tom Folliard will tell how the company used the financial crisis as an opportunity to, “Build a Better CarMax.” The company significantly increased its efforts in training and development, and tapped into Associates’ innovative ideas to improve the customer experience and increase buyer satisfaction.

    Tom has always said, “Take care of your Associates, they will take care of our customers, and the rest will take care of itself.” He will share how this approach has brought the company closer to its customers and is continuing to guide its future.

  • 04:30 PM - 05:30 PM

    Happy Hour Send-off